Contact Options

Telephone (Japanese only)

Otaru Canal Cruise Ticket Center
Business Hours: 10:00 – end of the last cruise of the day

We can normally only respond to telephone calls in Japanese. When our English and Chinese speaking staff are at the ticket center, we can respond to calls in these languages.

Contact Form (English OK)

Thank you for taking the time to contact us. Please fill in the fields below. (* required)

Name *
Email address *
Subject *
Message (write your questions, opinions, requests etc. here)

If you would like to make a reservation, please also fill in the fields below.

Mobile phone number

(if your mobile phone can be used in Japan)
Cruise date
Cruise time
(it is necessary to come to the ticket center at least 15 minutes before departure)
Number of passengers
Adults (13+)
Children (6 to 12)  
Infants (0 to 5)  

When making reservations for 15 or more people, please write the number of people and other details in the message field above.

  • Reservations can be made up to 2 months in advance.
  • Please submit reservation requests at least 2 day before your preferred cruise date.
  • It can sometimes take us longer to respond, so when possible, please submit inquiries and reservation requests at least 1 week in advance.